FAQs

1 How long will it take to receive my order?

After placing your order, our customer service team will process and ship it within 1–3 days. Once your order has been shipped, delivery usually takes around 1–3 working days.

2 Why is there no tracking number provided?

Our system currently does not display tracking numbers automatically. However, you will receive a “processing” email once your order is being prepared.

If you would like to check your tracking number, please contact our customer service team with your order number, and we will assist you.

3 What should I do if my product is missing or damaged?

If you receive missing items, the wrong product, or a damaged parcel, please take clear photos and contact our customer service team via WhatsApp within 3 days of receiving your order.

Please note that we may not be able to assist with these issues after the 3-day period.

4 Where can I ask questions about AQUAFLOWS products?

If you have any questions about AQUAFLOWS products, feel free to contact our customer service team via WhatsApp at +6011-5405 5987.